As SVP & Chief Digital Transformation Officer at SE Health, Amy is driving the largest digital transformation of it’s kind in home & community care with a large portfolio of investments in multi-year projects to poise the organization to deliver on a diversified portfolio of healthcare service to support the future of aging in Canada and SE’s mission of bringing hope and happiness. In addition to this transformation, her operations accountability includes all digital/technology functions and support for business lines and front line staff including business transformation, IT, IS, cyber and support for SE’s affiliate companies.
Previously at HSO and Accreditation Canada, Amy transformed the stakeholder experience from employees, partners and quality assessors, to health service providers and patients around the world in leading non-profit healthcare settings including Alberta Health Services, a complex provincial health system with more than 500 hospitals and other healthcare facilities.
Amy designed and is building HSO’s first digital product: OnboardQi, a collaborative SaaS solution for continuous quality improvement in healthcare, the foundation for HSO’s digital transformation. Amy accelerated and launched the platform in beta in July 2020 in a new freemium model to support the response to COVID-19. Prior to her departure, she has brought 300 healthcare organizations and health systems into the new platform, establishing a plan to add more than 500 organizations over the next 18 months. This truly innovative, new platform will go ultimately support healthcare quality programs across Canada, in more than 15,000 sites and 1 million+ users around the world.
Prior to joining HSO, Amy worked with Fortune 500 companies in insurance, manufacturing, education, energy, engineering, and healthcare to map exciting business opportunities to powerful digital strategy and solutions. Amy and her teams of consultants helped to shape high-impact digital experiences for more than a million users spread across Australia, Canada, Chile, China, Germany, Hong Kong, Indonesia, Philippines, Vietnam, UK and US.
She has spoken on a variety of topics including digital transformation, digital strategy, innovation, and user experience, at conferences in Canada and internationally. In 2020, Amy was the keynote speaker at the Gartner Healthcare Summit in Canada. Amy was the keynote speaker at the Chief Digital Officer Summit 2018 in Tokyo, and a distinguished international panelist at the D20 CDO Summit in association with the 2019 G20 summit, in Fukuoka, Japan. Amy has a background in venture capital and entrepreneurship, a degree in electrical engineering and UX certification from the Nielsen Norman Group. One of her own startups was cited in top 10 startups to watch.
In addition to her role at HSO, Amy co-hosts a bi-weekly show on Blockchain Radio that is heard in more than 100 countries, called The Weekly Standup with Rich and Amy. Amy has over 15 years combined board experience. She sits on the board of Kemptville District Hospital in Ontario, and on the advisory board of Systems and Computer Engineering at Carleton University. In 2015, she won a Forty Under 40 Award in her hometown of Ottawa, Canada. In 2019, she received an award for Top 100 Healthcare Leaders, an international recognition for her innovation.